Returns by Preferred and Retail Customers
LifePharm offers, through its Independent Business Owners (IBOs), a 60-day money-back guarantee to all
Preferred and Retail Customers who purchase a LifePharm Product through an authorized channel (the “100%
Confidence Guarantee”). Every IBO is bound to honor the 100% Confidence Guarantee. If, for any reason, a
customer is dissatisfied with any LifePharm Product, the customer may return the unused portion of the product
to the IBO from whom it was purchased within 60 days for a full refund of the purchase price (less shipping &
handling). The 100% Confidence Guarantee applies to any customer purchase and is limited to one open
container. Unless prohibited by law, the 100% Confidence Guarantee applies only to sales made to customers by
IBOs and to purchases made by customers directly from LifePharm’s official website.
Replacement of Retail Customer Products
If an IBO is returning merchandise to LifePharm that was returned to him or her by a personal Retail Customer,
the product must be received by LifePharm within 10 days from the date on which the Retail Customer returned
the merchandise to the IBO and must be accompanied by the signed Retail Customer Order Form the IBO gave
to the customer at the time of the sale. LifePharm may replace returned product a maximum of three (3) times.
Return of Inventory for Refund with Cancellation of Distributorship
Request for return of inventory by an IBO for any reason, other than a damage claim, will be treated as a
request to voluntarily cancel that distributorship. If an IBO desires to cancel his/her distributorship, he/she may
qualify for a refund of unopened, resalable inventory with current labels, less all commissions and rebates paid
to such IBO and less a 10 percent restocking fee, provided the products are currently stocked and sold by
LifePharm, and are returned within one year of the initial purchase date, with freight and insurance prepaid.
Procedures for All Returns
The following procedures apply to all returns for refund or exchange:
• The IBO who purchased it OR WHOSE CUSTOMER MADE THE PURCHASE must return all merchandise to
LifePharm.
• All products to be returned must have a Return Merchandise Authorization (RMA) Number, which is
obtained by calling the LifePharm Customer Service Department. This RMA Number must be written
clearly on each package returned. The RMA Number is valid only for 10 business days after issue.
• Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being
returned for replacement, and the economical means of shipping with trackable service is suggested. All
returns must be shipped to LifePharm shipping pre-paid. LifePharm does not accept shipping collect
packages. The risk of loss in shipping for returned product shall be on the IBO or customer returning the
product. If returned product is not received by the Company’s Distribution Center, it is the responsibility
of the IBO or customer to trace the shipment.
No refund or replacement of product will be made if the conditions of these rules are not met. Packages with
larger quantities (over 10 bottles) must be returned within 60 days of purchase, and include any unopened and
unprocessed promotional materials such as brochures, business cards and etc.
Refused Products
If you order products and then refuse delivery, your order is subject to the 10 percent restocking fee and other
procedures for returns Herein. You also will be charged for the return shipping costs.