Q: What is Payoneer?
A: Payoneer is a global payments company that offers a safe, efficient and convenient method for individuals around the world to get paid.
Q: What is the Payoneer Pay Card?
A: The Payoneer Pay Card is a prepaid card that works just like any other debit card, and can be used to make purchases online, in stores,
and at ATMs worldwide where Mastercard®/Visa is accepted. You can use the Pay Card to receive the commissions you earn with LifePharm.
Q: Who is eligible to sign up for Payoneer?
A: LifePharm has made Payoneer available to all LifePharm IBOs residing in the U.S., U.S. Territories, and outside of the U.S.
Q: Will my Direct Deposit be automatically cancelled once I sign up for Payoneer?
A: Yes, signing up for Payoneer will replace Direct Deposit as your method of receiving commissions.
Q: Who can use my Payoneer Pay Card?
A: Only the cardholder, as listed on the Payoneer Pay Card, is authorized to use the card.
Q: Can I use my Payoneer Pay Card to withdraw from an ATM?
A: Yes, the Payoneer Pay Card can be used at ATMs worldwide where MasterCard®/Visa is accepted. Please note: Your Payoneer Pay Card
is prepaid, and requires you to have funds available on your card prior to attempting a withdrawal or a payment. If you try to withdraw more
than is available on your card, the transaction will be declined and the ATM may seize your card.
Q: Can new U.S. IBOs choose Direct Deposit when they enroll to receive their commissions?
A: Starting December 31, 2025, we will no longer accept Direct Deposit. Newly enrolled U.S. IBOs will to use payoneer to receive their commissions.
Q: Can I access my account online once I sign up for Payoneer?
A: Yes, you can. You can access your payment history and transactional information online by clicking on “My Account” on the Payoneer website (www.Payoneer.com).
Q: What if I lost my card or it was stolen?
A: If you have lost your card or your card was stolen, please contact Payoneer at 1-646-386-2434 (toll free).
Q: Is there a fee for using Payoneer?
A: Yes. A standard $1.50 fee applies to every withdrawal. This small fee helps support the added benefits Payoneer provides, including faster processing times and enhanced real-time services that make it easier for you to manage your earnings.